Refund policy
Return & Refund Policy
Thank you for shopping at Avera Jewels. We want you to love your new pieces, but we understand that sometimes things aren’t a perfect fit.
1. Return Window
We accept returns and exchanges within 14 days of the delivery date. Items received after this window will unfortunately not be eligible for a refund or store credit.
2. Eligibility & Condition
To be eligible for a return, your item must meet the following criteria:
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Unworn & Original Condition: Items must show no signs of wear, scratches, or damage.
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Packaging: Items must be returned in their original jewelry box and packaging.
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Safety Seals: If your item arrived with a security tag or hygiene seal, it must remain attached.
3. Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
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Earrings: Due to hygiene standards, all earring sales are final unless they arrive defective.
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Custom/Engraved Pieces: Any jewelry that has been personalized or custom-made.
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Final Sale Items: Items marked as "Clearance" or "Final Sale."
4. How to Start a Return
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Email us at averajewelsshop@gmail.com with your order number and the reason for return.
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If approved, we will send you a return shipping label and instructions.
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Securely pack your item to prevent damage during transit (we recommend using a padded envelope).
5. Refunds & Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved Refunds: Will be processed back to your original payment method within 7-14 business days.
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Shipping Costs: Original shipping fees are non-refundable.