Shipping policy

1. Shipping Policy

We are committed to delivering your jewelry safely and on time.

Processing Time:
Orders are processed within 7 - 14 business days (excluding weekends and holidays). 

Shipping Times:
Delivery times vary depending on your location:

  • Domestic: 3–7 business days

  • International: 7–21 business days

Shipping times are estimates and may vary due to carrier delays.

Shipping Costs:
Shipping fees are calculated at checkout. Free shipping may be offered on qualifying orders.

Tracking:
Once your order ships, you will receive a confirmation email with tracking information.

Customs & Duties (International Orders):
Customers are responsible for any customs fees, import duties, or taxes imposed by their country.

2. Return & Exchange Policy

Your satisfaction is important to us.

Return Window:
We accept returns within 14–30 days of delivery.

Eligibility for Returns:

  • Item must be unused and in original packaging.

  • Proof of purchase is required.

  • Custom, personalized, engraved, or final sale items are non-refundable unless defective.

Exchanges:
We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order.

Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To initiate a return, email us at AveraJewelsShop@gmail.com

3. Refund Policy

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

If your refund has not appeared after 10 business days, please contact your bank or payment provider.

4. Jewelry Care Policy

To preserve the beauty of your jewelry:

  • Avoid contact with water, perfumes, lotions, and chemicals.

  • Remove jewelry before swimming, showering, or exercising.

  • Store pieces in a dry, soft-lined box or pouch.

  • Clean gently with a soft polishing cloth.

Improper care may void any applicable warranty.

5. Warranty Policy

We offer a [6-month / 1-year] limited warranty covering manufacturing defects.

This warranty does not cover:

  • Normal wear and tear

  • Tarnishing due to improper care

  • Accidental damage or misuse

To request a warranty claim, please contact us with photos and your order number.

6. Privacy Policy

We respect your privacy. Personal information collected during checkout (name, address, email, payment information) is used solely to process your order and improve your shopping experience.

We do not sell or share your personal data with third parties, except as required to process payments and shipments.

For full details, please see our complete Privacy Policy page.

7. Terms of Service

By using our website, you agree to:

  • Provide accurate and complete information

  • Not misuse our products or services

  • Accept that product colors may slightly vary due to screen differences

We reserve the right to refuse service to anyone for any reason at any time.

8. Contact Information

For any questions regarding these policies, please contact us:

Email: AveraJewelsShop@gmail.com
Business Name: Avera Jewels